Flexmail is email marketing software with which organisations set up and send newsletters and campaigns. The package also includes transactional email, a marketing CRM, automation, forms and surveys, and integrations with other systems. Flexmail is delivered as SaaS and is aimed at organisations in Belgium and beyond that want to run their email communication themselves.
The provider is Flexmail nv, based in Genk, Belgium. Flexmail is part of team.blue, a European group of hosting and web brands. According to Flexmail, customer data is kept in its own private cloud in Belgium together with its sister company Combell, and the company is ISO 27001 and ISO 27701 certified; these are its own statements. The largest single investor in team.blue is the UK private-equity firm Hg, so a UK investor stands above the Belgian company. For a European organisation, a Belgian vendor with hosting in Belgium means, according to the vendor, that data stays within the EU; the group structure is relevant when assessing jurisdiction.