Klaviyo is a customer relationship management and marketing platform for B2C brands, used mainly by e-commerce and retail businesses. It combines a customer data platform, which unifies behavioural, transactional and engagement data, with automated messaging by email, SMS, WhatsApp, mobile push and other channels. It also offers AI features for building campaigns and handling customer service, and integrates with shop platforms such as Shopify, WooCommerce and Magento. Klaviyo is delivered as software as a service.
Klaviyo is headquartered in Boston in the United States and is a publicly listed company. According to its GDPR information, customer data is hosted in a US data centre operated by Amazon Web Services, and Klaviyo acts as a processor on the customer's instructions, relying on the EU-US Data Privacy Framework and Standard Contractual Clauses for transfers. Klaviyo has announced an EU data residency option in a Germany-based environment, currently in limited availability for eligible new customers; existing US-hosted accounts cannot be migrated during that phase.