InterAction+ is a cloud-based CRM for law firms from LexisNexis. It centralises client and relationship data, captures emails and calendar invitations automatically, and integrates with Microsoft Outlook, Word and Excel, document management and billing software. Features include relationship scoring, a key-client dashboard, tracking of business development activity, reporting and AI support through LexisNexis Protégé. The vendor also offers data quality services and a partner network for integrations.
InterAction+ is a product of LexisNexis, a division of RELX, whose UK entity RELX (UK) Limited is based in London. According to the product FAQ, the CRM is designed to handle client information in line with regulations such as the GDPR, and LexisNexis publishes a general Data Processing Addendum for its services; the US division, RELX Inc., is certified to the EU-US Data Privacy Framework. The pages consulted do not say where data in the cloud environment is hosted, so European firms should ask the vendor. Relationship data of a law firm often covers clients and matters, so hosting location and sub-processors deserve attention in the contract.