Lumen by Talkwalker, formerly Talkwalker, is a social listening and consumer intelligence platform. Marketing, communications and research teams use it to monitor social media, news sites and other online sources, and to analyse brand mentions, sentiment and trends with AI-based tools. The product is offered as an online platform. The vendor positions the product as consumer intelligence, meaning insight into what consumers say online.
The company is headquartered in Luxembourg City, in the Kirchberg district. In April 2024 Hootsuite, a Vancouver-based social media management company, announced that it would acquire Talkwalker. At the time of the announcement the deal was described as upcoming. Where customer data is stored is not stated publicly. Organisations in Europe should therefore ask for hosting locations, processing terms and the current ownership structure before using the product.