Mapp is a marketing platform that collects and analyses customer data and uses it to personalise messages based on behaviour. Messages are delivered across websites, email, SMS, push notifications and apps. The offering covers digital analytics for customer journeys, marketing automation with data unification and segmentation, an AI assistant, and Mapp Fashion, a personalisation product for fashion retail. Integration with other marketing technology runs through APIs. Mapp is delivered as a cloud service.
According to Mapp's trust centre, Mapp Engage and Mapp Intelligence run in ISO 27001-certified data centres in Germany, while Mapp Fashion is hosted on AWS in EU regions by default. On request, Mapp limits access to customer data to the EU and the UK. Mapp Digital Germany GmbH is based in Munich, and the copyright notice on the website names Mapp Digital UK Ltd. Mapp is not open source. A European organisation can ask in the contract which legal entity acts as processor and who the ultimate owner is.