Maze is a platform for user research and product testing. Teams use it to test prototypes and live websites, run surveys and interviews, recruit participants and analyse results with AI-assisted reporting. The service is offered as a cloud product, and the vendor says its infrastructure runs on Amazon Web Services.
The legal controller named in Maze's privacy policy for customer data is Maze.Design Inc., with a registered address in Menlo Park, California; the policy also names a UK group company. The AWS regions where data is stored are not stated in the sources consulted. The privacy policy notes that many service providers are based outside the UK and EEA, so personal data may be transferred to third countries. A European organisation should check the processing location and transfer safeguards in the data processing agreement before using the service for participant data.