Meltwater provides media intelligence, social listening and media relations software. Organisations use it to monitor news, social media and online sources, analyse coverage and manage influencer campaigns. The product is delivered as an online platform with a web interface.
Meltwater was founded in Oslo in 2001 and is now headquartered in San Francisco, California. In 2023 the company was taken private by Marlin Equity Partners, a US investment firm, together with Altor Equity Partners, a Swedish firm. As a US-headquartered company, Meltwater is subject to US legal process, including the CLOUD Act, for data it controls. Its privacy policy names an EU main establishment in the Netherlands and refers to standard contractual clauses for transfers outside the EEA. It does not state where customer data is hosted, so a European organisation should check this in the contract.