Missive is an inbox collaboration tool for teams that handle their work through email. It offers shared team inboxes, internal discussions inside email threads, shared tasks, tags, automations, reply templates and an AI assistant. It works through a web app and through desktop and mobile apps. According to the website, it targets sectors such as accounting, law, real estate, logistics and travel.
According to the website, Missive is headquartered in Quebec City, Canada, so the company sits outside the EU and EEA. The service is built on Amazon Web Services and Heroku, two US providers. According to the vendor's security page, connections are encrypted in transit and stored data is encrypted at rest; the cloud regions used are not named. The vendor states that it complies with the GDPR and holds SOC 2 Type II compliance. The operating company's name does not appear on the site. A European organisation should check the data location and the data processing agreement before use, because US providers form part of the processing chain.