NICE Robotic Automation is the RPA offering of NICE (also written NiCE). Digital bots automate repetitive, rule-based tasks in contact centres and back-office processes, such as data entry, file manipulation and data extraction. Attended bots, such as NEVA Assist, work alongside agents in real time and are triggered by specific actions; unattended bots run independently for high-volume work. Bots connect through the back end (databases and web services) or the user interface of desktop applications, and a central control room monitors and allocates the robots. AI capabilities such as OCR, text analytics and machine learning handle unstructured data.
NICE Ltd is an Israeli company; its shares are listed on the Tel Aviv Stock Exchange and, as ADRs, on Nasdaq. The products are commercial software, not open source. NICE's RPA pages do not describe hosting locations or deployment models; ask the vendor, for example via its Trust Center information, before process data is handled. For a European organisation an Israeli vendor is a non-EU party, so transfers of personal data under the GDPR deserve attention.