Nivula Reputation is a SaaS tool from Nivula SA in Cadempino, Switzerland, for hotels that want to collect and analyse guest reviews. It gathers reviews from different sources in one place, evaluates reputation and quality with business-intelligence functions, and suggests which aspects to improve. A Quickfeed function lets guests leave feedback during their stay, and a built-in JackPot function links staff incentives to ratings. When integrated with a property management system, the tool can identify the author of a review.
Nivula SA is headquartered in Switzerland, and its website names no foreign parent company. The website does not state where the service is hosted, so ask the vendor where guest and review data is stored and processed. Switzerland is not an EU member but an EFTA country whose data protection level the EU recognises through an adequacy decision. No self-hosted option is described. For hotels in the EU, the data processing agreement and the storage location are the points to clarify before use.