Novu is a communication infrastructure for product teams and developers. It sends in-app, email, push, SMS and chat notifications through a workflow engine. Its newer product line adds two-way conversations with AI agents on channels such as WhatsApp and Slack. Novu is offered as an open source project that can be self-hosted, or as a fully managed cloud service with an API, SDKs and a dashboard.
The company behind Novu is Noti-Fire Apps Ltd. The terms of service are governed by Israeli law, with the courts of Tel Aviv-Jaffa competent, while the data processing agreement is governed by Irish law. Cloud customers choose a US region (Virginia) or an EU region (Frankfurt, Germany) when they sign up. The vendor describes itself as SOC 2 Type II and GDPR compliant. The core repository is licensed under the MIT licence, while an enterprise folder is covered by a commercial licence. For a European organisation, the self-hosted option keeps data under its own control, and the EU cloud region keeps data in Germany.