Omnisend is an email and SMS marketing platform aimed at online shops. It also offers web push notifications that work alongside the other channels. Features include campaigns, automated flows such as welcome emails and abandoned carts, segmentation by behaviour and purchases, forms and pop-ups without coding, reporting, and AI assistance for copy, send times and segments. It integrates with ecommerce platforms such as Shopify, BigCommerce, WooCommerce, Wix and Ecwid. Omnisend is delivered as a cloud service.
Omnisend was founded in 2014 as Soundest. According to its privacy policy, the group consists of UAB Omnisend in Vilnius (Lithuania), Omnisend Limited in London and Omnisend, Inc. in the United States, which act jointly as controllers. Personal data is normally processed within the EEA, but may be transferred to Omnisend, Inc. and to Google in the US, relying on standard contractual clauses. The policy does not name the hosting provider or region. Omnisend is not open source. A European organisation should have the hosting location and the sub-processors confirmed in the contract.