Pendo Feedback is the product-request module of Pendo's product cloud and is now described as a component of Pendo Listen. It collects feedback inside the application and from other sources such as CSV files and support tickets, and integrates with Salesforce and Zendesk. Pendo AI categorises and summarises qualitative feedback, which teams can filter by segment or product area. Requests can be prioritised, reported on by customer impact and effort, and turned into roadmaps grouped by theme. Combined with Pendo Insights, usage data adds quantitative context. It is delivered as a hosted service.
Pendo.io, Inc. is a US company. According to Pendo's support documentation, customers choose between separate hosting environments on Google Cloud Platform in the US (the default), the EU, Japan and Australia. The EU environment is a separately managed instance for customers who need to keep data in that area, and data is not replicated between environments. For a European organisation, a US parent company remains a CLOUD Act consideration even when the EU environment is selected.