Salesforce Experience Cloud is a platform for building branded sites and portals for customers, partners and employees on top of Salesforce data. Organisations use it for support portals, help centres, partner portals and microsites. Sites are assembled in Experience Builder with point-and-click styling and drag-and-drop components, from templates or from scratch, and developers can extend them with Lightning web components. It is delivered as a cloud service within the Salesforce Platform and requires a Salesforce org.
Experience Cloud is offered by Salesforce, Inc., headquartered in San Francisco, United States, so the service falls under US jurisdiction, including the CLOUD Act. Through Hyperforce, customer data is stored in the country where the org is located, where the service is available, and an EU Operating Zone option is described as storing and processing customer data strictly within the EU boundary. Salesforce publishes a Data Processing Addendum and relies on the EU-U.S. Data Privacy Framework, standard contractual clauses and binding corporate rules for transfers. The product is proprietary and has no self-hosted option.