Twilio SendGrid is an email service with two parts: an Email API and SMTP service for transactional and application email, and Marketing Campaigns for email marketing. It is aimed at developers and marketers who send messages at scale. SendGrid is delivered as SaaS and used through its API, SMTP or a web interface; its products are being brought together under Twilio, of which SendGrid is a part.
SendGrid is owned by Twilio, a company based in San Francisco. Sending through the default global API endpoint processes data outside the EU. For eligible plans (Pro and Premier), Twilio offers an EU data-residency option: you send through an EU subuser, with an EU-based dedicated IP address and the EU endpoint. Sending data, event data (opens, clicks, bounces) and recipient addresses are then primarily processed and stored in the EU, and Twilio states that data leaves the region only on request or for engineering issues. The region therefore has to be configured deliberately.