Non-EU vendorProcess Mining & RPAHeadquarters: US

ServiceNow Process Mining: sovereignty score and 8 European alternatives

ServiceNow Process Mining is a module of the ServiceNow Now Platform that lets organisations analyse how workflows actually run. According to ServiceNow, it mines system audit logs and AI-agent execution logs directly, without separate data extraction, and traces each step, sequence and variant. Variation analysis and conformance checks show deviations from the designed path, built-in detectors flag inefficiencies such as rework and extra steps, and task mining extends the view to tasks in desktop applications. It is aimed at organisations that already run their workflows on ServiceNow.

ServiceNow, Inc. is a US company headquartered in Santa Clara, California, and delivers the module as a vendor-operated cloud service. The product is proprietary, not open source. As a US provider, ServiceNow is subject to US jurisdiction, including the CLOUD Act. Whether process-mining data can be kept exclusively in the EU cannot be determined from public sources and should be confirmed with ServiceNow.

See the 8 European alternatives ↓Assess your stack with ServiceNow Process Mining pre-selected

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Sovereignty score

27 / 1000 = high exposure
100 = sovereign

Jurisdiction SOV-210
Headquartered in the US: CLOUD Act and FISA 702
Data residency SOV-350
Hosting inside and outside Europe (EU, OTHER)
Cryptographic key sovereignty SOV-320
Key management with a non-European vendor
Freedom from lock-in SOV-640
Closed source: switching requires data migration
Source & runtime sovereignty SOV-4 · SOV-615
Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 5, 2026

Headquarters	US (US)Verified by hand
EU adequacy decision	Only for companies individually certified under the EU-US Data Privacy FrameworkVerified by hand
Sovereignty model	Vendor-hosted (non-EU)Verified by hand
Data hosting	EU, OTHERVerified by hand
Open-source	NoVerified by hand
GDPR-compliant	YesVendor-stated
Category	Process Mining & RPA
Type	Product
Website	servicenow.com ↗

How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to ServiceNow Process Mining

The European alternatives to ServiceNow Process Mining come from our knowledge base of over 6,800 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

18 European Process Mining & RPA vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with ServiceNow Process Mining

ServiceNow Process Mining is headquartered in the United States. US vendors fall under the CLOUD Act and FISA 702: US authorities can compel access to data, even when that data sits in a European data centre. That is the core of the jurisdictional exposure in our model.

ServiceNow Process Mining hosts data in EU, OTHER. Exactly what stays within the EU — and what does not — is defined by the vendor's data processing agreement and sub-processor list, not by a setting you control yourself; check those documents for the precise scope, including backups, logs and support access.

ServiceNow Process Mining is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs ServiceNow Process Mining together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to ServiceNow Process Mining?

It depends on your use case. Strong EU alternatives to ServiceNow Process Mining include ARIS (Software AG), bupaR and Celonis. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to ServiceNow Process Mining?

Yes. Open-source EU alternatives to ServiceNow Process Mining include bupaR and OpenRPA. These keep your data fully under your own control and let you self-host if you want to.

Is ServiceNow Process Mining GDPR-compliant and where is the data hosted?

ServiceNow Process Mining is headquartered in US and hosts data in EU, OTHER. The vendor states it is GDPR-compliant, but the data falls under non-EU jurisdiction. For full EU data residency the EU alternatives on this page usually offer more certainty.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 5, 2026.

Sources

Public sources used in the latest check of this record.

servicenow.com/products/process-mining.html

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

Digital sovereignty in Process Mining & RPA

Process Mining & RPA: Process analysis on system logs, process improvement and robotic process automation of administrative tasks. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

Also in this category

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