Self-hosted / open sourceRemote Desktop & SupportHeadquarters: GB

SimpleHelp: sovereignty score and 8 European alternatives

SimpleHelp is remote support and remote access software for IT support teams. The vendor offers it as a self-hosted server rather than as a hosted service. According to the company's website, the server can run on premises, in a private cloud or with a hosting provider of the customer's choice, and the customer keeps control of its data. A customer example on the site describes the server running on the customer's own Azure servers.

SimpleHelp Ltd has its registered address in Edinburgh, United Kingdom, and the website does not state who owns the company. The United Kingdom lies outside the European Union and the EEA. Because the server runs under the customer's control, the key question for a European organisation is where that server is hosted and who operates the underlying infrastructure. The privacy policy refers to rights under the GDPR and names an EU representative, but no separate data processing agreement is mentioned.

See the 8 European alternatives ↓Assess your stack with SimpleHelp pre-selected

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Sovereignty score

63 / 1000 = high exposure
100 = sovereign

Jurisdiction SOV-250
Headquartered outside the EU (GB)
Data residency SOV-3100
No hosting in Europe (OTHER)
Cryptographic key sovereignty SOV-380
Closed source, but self-hostable: encryption keys and runtime under your own control
Freedom from lock-in SOV-640
Closed source: switching requires data migration
Source & runtime sovereignty SOV-4 · SOV-645
Closed source, but self-hostable on your own infrastructure

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 11, 2026

Headquarters	GB (OTHER)Verified by hand
EU adequacy decision	Yes — found adequate by the European CommissionVerified by hand
Data hosting	Self-hosted, e.g. in OTHER (your choice)Verified by hand
Open-source	NoVerified by hand
GDPR-compliant	NoVendor-stated
Category	Remote Desktop & Support
Type	Product
Website	simple-help.com ↗

How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to SimpleHelp

The European alternatives to SimpleHelp come from our knowledge base of over 6,800 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

18 European Remote Desktop & Support vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with SimpleHelp

SimpleHelp is headquartered in GB, outside the EU. Contracts and data therefore also fall under non-European law. The GDPR applies through contractual terms, but in a conflict with local legislation you have less certainty than with a European vendor.

SimpleHelp runs on infrastructure you choose and control yourself. You decide where the data lives, including fully within the EU if you want — this is not a fixed hosting choice made by the vendor.

SimpleHelp is closed source, but you run the software yourself on your own infrastructure. The encryption keys and the runtime therefore stay under your own control, though you cannot audit or modify the source code. Ask about export options and open standards to limit software-level lock-in.

What this means for your organisation depends on your whole stack and context. The free assessment weighs SimpleHelp together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to SimpleHelp?

It depends on your use case. Strong EU alternatives to SimpleHelp include AnyDesk, DWService and FastViewer. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to SimpleHelp?

Yes. Open-source EU alternatives to SimpleHelp include DWService. These keep your data fully under your own control and let you self-host if you want to.

Is SimpleHelp GDPR-compliant and where is the data hosted?

SimpleHelp is headquartered in GB (OTHER) and hosts data in OTHER. Its GDPR compliance is limited or unclear. For full EU data residency the EU alternatives on this page usually offer more certainty.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 11, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

Digital sovereignty in Remote Desktop & Support

Remote Desktop & Support: Remote access, remote support and screen sharing. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

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