Smaily is an email marketing and automation platform for newsletters, campaigns, landing pages and automated email flows. It also includes transactional emails. Customers create and send messages through a web interface and connect the service to websites and other tools. Smaily is delivered as a cloud service, and nothing is installed on the customer's own servers.
Smaily is operated by Sendsmaily OÜ, an Estonian limited liability company, which describes itself as the data controller for customer personal data. The privacy policy states that the service uses data centres around the EU, and the subprocessor list names hosting providers in Estonia, Austria, Germany, France, Luxembourg and Ireland. Some subprocessors for support, analytics and AI features are based in the United States. The service is not presented as open source. For a European organisation, the operator and most of the hosting sit within the EU, while the US subprocessors should be reviewed as part of the contract.