Userpilot is a no-code platform for SaaS product teams that combines product analytics, in-app guidance, user feedback and session replay. Product, UX and customer success teams use it to onboard new users and drive feature adoption without developer work. It is delivered as a hosted SaaS service for web, iOS and Android.
Userpilot, Inc. is a US company with its address in Austin, Texas. The application runs on Amazon Web Services and Cloudflare, both US providers. The company states that it is certified under the EU-US Data Privacy Framework and offers a data processing agreement for the application. Hosting on dedicated EU servers is an option rather than the default. The product is not open source and no self-hosted version is described, so a European organisation should choose the EU hosting option and confirm it in the contract.