UXCam is a product analytics platform for mobile apps and websites. It combines session replay, heatmaps, user-journey analytics and issue analytics with dashboards, funnels, retention analysis and segmentation. It also offers an AI analyst, Tara AI, which answers product questions. UXCam is delivered as a cloud service and is not open source.
UXCam operates through UXCam Inc., a Delaware company with an office in San Francisco, and its affiliate UXCam GmbH in Berlin. Customers choose the hosting region themselves: AWS in the EU, the US or the UAE. UXCam acts as a processor under a Data Processing Agreement that incorporates Standard Contractual Clauses, and it lists SOC 2 certification and GDPR compliance. Some functions, such as support and billing, and the AI features rely on sub-processors in the US. A European organisation that selects EU hosting keeps storage in the EU, but should factor the US entity and sub-processors into its jurisdiction assessment.