YellowBox CRM is a French CRM package from DIMO Software that is sold only as SaaS. It supports marketing, field and sales teams, customer service (after-sales) and IT services, with sector variants for associations, construction, industry, transport and logistics and events, among others. The application is highly configurable, offers connectors to other systems, its own add-on store and mobile functions such as telephony, SMS, GPS and voice dictation. According to the vendor, it includes the functions needed for GDPR compliance.
DIMO Software is based in Limonest near Lyon, France, and describes itself as an independent French group; no foreign parent company is named. The vendor reports fully French hosting, with a hosting provider that is not named on the pages, and backups, encryption and recovery plans as additional services. For a European organisation this means that, by the vendor's own account, data stays in France; ask the vendor for the hosting provider and sub-processors.