Zapier Agents are customisable AI teammates that carry out work across connected business apps. A team builds an agent with help from Zapier Copilot, gives it instructions and knowledge such as FAQs, documents and public links, and lets it act in apps like Slack, Google Docs, GitHub and Zendesk, on command or autonomously. Typical uses include lead qualification, drafting support replies and answering IT helpdesk questions. Zapier Agents is a hosted service.
Zapier is a US company based in San Francisco with a fully remote workforce, so US jurisdiction applies. Zapier states that it intends to comply with the GDPR and the UK GDPR. Agents read from and write to many third-party apps, so personal data can flow to each connected provider, each with its own data locations and terms. Organisations that need data to stay in the EU should ask Zapier in writing where data is hosted and which subprocessors are involved.