Non-EU vendorForms & SurveysHeadquarters: IN

Zonka Feedback: sovereignty score and 8 European alternatives

Zonka Feedback is a customer feedback and insight platform. It combines surveys by email, SMS, WhatsApp, offline, website and in-app SDK, NPS, CSAT and CES measurement, AI analysis of feedback (themes, sentiment, Ask AI), online review management and workflows for closing the feedback loop. It integrates with CRM and helpdesk systems and offers a REST API, webhooks and an MCP server. The service is delivered as SaaS.

The provider is Zonka Technologies Pvt. Ltd., an Indian company. No parent company in another country has been identified. Customers can host data in the US (the default), the EU, India or Australia; according to its sub-processor list, the infrastructure (AWS) and database run in the chosen region, but many sub-processors, such as Intercom, HubSpot and Twilio, are US-based. The privacy policy refers to the GDPR, and the company states that it is GDPR compliant. For a European organisation, choosing the EU region is the relevant step.

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Sovereignty score

42 / 1000 = high exposure
100 = sovereign

Jurisdiction SOV-250
Headquartered outside the EU (IN)
Data residency SOV-350
Hosting inside and outside Europe (US, EU, OTHER)
Cryptographic key sovereignty SOV-340
Key management with a non-European vendor
Freedom from lock-in SOV-640
Closed source: switching requires data migration
Source & runtime sovereignty SOV-4 · SOV-630
Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 13, 2026

Headquarters	IN (OTHER)Verified by hand
EU adequacy decision	No — no adequacy decisionVerified by hand
Sovereignty model	Vendor-hosted (non-EU)Verified by hand
Data hosting	US, EU, OTHERVerified by hand
Open-source	NoVerified by hand
GDPR-compliant	YesVendor-stated
Category	Forms & Surveys
Type	Product
Website	zonkafeedback.com ↗

How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to Zonka Feedback

The European alternatives to Zonka Feedback come from our knowledge base of over 8,000 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

60 European Forms & Surveys vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with Zonka Feedback

Zonka Feedback is headquartered in IN, outside the EU. Contracts and data therefore also fall under non-European law. The GDPR applies through contractual terms, but in a conflict with local legislation you have less certainty than with a European vendor.

Zonka Feedback hosts data in US, EU, OTHER. Exactly what stays within the EU — and what does not — is defined by the vendor's data processing agreement and sub-processor list, not by a setting you control yourself; check those documents for the precise scope, including backups, logs and support access.

Zonka Feedback is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs Zonka Feedback together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to Zonka Feedback?

It depends on your use case. Strong EU alternatives to Zonka Feedback include 123FormBuilder, AidaForm and Appinio. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to Zonka Feedback?

Yes. Open-source EU alternatives to Zonka Feedback include ARSnova and CryptPad Forms. These keep your data fully under your own control and let you self-host if you want to.

Is Zonka Feedback GDPR-compliant and where is the data hosted?

Zonka Feedback is headquartered in IN (OTHER) and hosts data in US, EU, OTHER. The vendor states it is GDPR-compliant, but the data falls under non-EU jurisdiction. For full EU data residency the EU alternatives on this page usually offer more certainty.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 13, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

Digital sovereignty in Forms & Surveys

Forms & Surveys: Online forms, surveys and feedback tools. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

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