Cloudbeds is a cloud hotel management platform aimed at hotels, multi-property groups, hostels, vacation rentals and bed-and-breakfasts. It combines a property management system with payment processing, a booking engine, a channel manager for selling through online travel agencies, a guest portal, digital check-in, messaging and marketing tools. An open API and a marketplace of integration partners connect it to other software. The service is delivered as SaaS.
Cloudbeds is the trade name of Digital Arbitrage, Inc., a Delaware corporation with its address in San Diego, United States. According to its privacy policy, the websites are hosted in and provided from the United States, and personal data may be transferred to the United States and other countries. For users in the EEA and the UK, Cloudbeds presents itself as the controller, with a data protection officer and a description of GDPR rights. A European hotel processing guest data in the platform should have the transfer to the United States and the hosting location of the product environment settled contractually.