Non-EU vendorITSMHeadquarters: GB

HaloITSM: sovereignty score and 8 European alternatives

HaloITSM is an IT service management platform from Halo Service Solutions Ltd, a British company. It covers ticketing for service desks, asset management and related IT processes. Customers use it as a cloud application hosted by the vendor. The product is offered alongside related Halo products for CRM and professional services.

Halo Service Solutions Ltd is based in the United Kingdom, which is outside the EU and the EEA. According to the vendor's GDPR statement, the company uses AWS data centres within the European Union for EU applications, with isolated servers, while the data of European citizens of cloud-hosted customers is based in the UK. US sub-processors such as AWS, Microsoft and Datadog are also named. A European organisation should confirm which hosting region applies to its tenant and how processing in the UK is covered.

See the 8 European alternatives ↓Assess your stack with HaloITSM pre-selected

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Sovereignty score

42 / 1000 = high exposure
100 = sovereign

Jurisdiction SOV-250
Headquartered outside the EU (GB)
Data residency SOV-350
Hosting inside and outside Europe (EU, OTHER)
Cryptographic key sovereignty SOV-340
Key management with a non-European vendor
Freedom from lock-in SOV-640
Closed source: switching requires data migration
Source & runtime sovereignty SOV-4 · SOV-630
Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 10, 2026

Headquarters	GB (OTHER)Verified by hand
EU adequacy decision	Yes — found adequate by the European CommissionVerified by hand
Sovereignty model	Vendor-hosted (non-EU)Verified by hand
Data hosting	EU, OTHERVerified by hand
Open-source	NoVerified by hand
GDPR-compliant	YesVendor-stated
Category	ITSM
Type	Product
Website	haloitsm.com ↗

How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to HaloITSM

The European alternatives to HaloITSM come from our knowledge base of over 7,800 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

28 European ITSM vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with HaloITSM

HaloITSM is headquartered in GB, outside the EU. Contracts and data therefore also fall under non-European law. The GDPR applies through contractual terms, but in a conflict with local legislation you have less certainty than with a European vendor.

HaloITSM hosts data in EU, OTHER. Exactly what stays within the EU — and what does not — is defined by the vendor's data processing agreement and sub-processor list, not by a setting you control yourself; check those documents for the precise scope, including backups, logs and support access.

HaloITSM is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs HaloITSM together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to HaloITSM?

It depends on your use case. Strong EU alternatives to HaloITSM include ALVAO, Ardoq and Axxerion (Spacewell Workplace). On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to HaloITSM?

Yes. Open-source EU alternatives to HaloITSM include CMDBuild and Combodo iTop. These keep your data fully under your own control and let you self-host if you want to.

Is HaloITSM GDPR-compliant and where is the data hosted?

HaloITSM is headquartered in GB (OTHER) and hosts data in EU, OTHER. The vendor states it is GDPR-compliant, but the data falls under non-EU jurisdiction. For full EU data residency the EU alternatives on this page usually offer more certainty.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 10, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

Digital sovereignty in ITSM

ITSM: IT Service Management — ticketing, CMDB, asset management. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

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