EU sovereignITSMHeadquarters: FR

EasyVista: sovereignty score and 8 European alternatives

EasyVista is an IT service management (ITSM) platform that combines service management, monitoring, automation and remote support. Its product range includes EV Service Manager for ITSM and enterprise workflows, EV Observe for infrastructure and application monitoring, EV Orchestrate for workflow automation, EV Discovery for asset discovery and dependency mapping, and EV Reach for remote support and endpoint management. An AI layer, EV Pulse AI, supports automation and prediction. Add-ons cover analytics, a self-service portal and a chatbot for Microsoft Teams. The platform is aimed at IT and service teams.

EasyVista is headquartered in France, and the private equity firm Eurazeo is its majority shareholder. In December 2024 EasyVista also completed the acquisition of a majority stake in the German ITSM vendor OTRS. The platform is commercial software. The vendor's public pages do not state where the platform is hosted, so European organisations that need certainty about data location should have the hosting country and sub-processors set out in the contract.

See the 8 European alternatives ↓Assess your stack with EasyVista pre-selected

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Sovereignty score

71 / 1000 = high exposure
100 = sovereign

Jurisdiction SOV-2100
Headquartered in the EU: European law applies
Data residency SOV-3100
EU-only hosting
Cryptographic key sovereignty SOV-360
Key management with a European vendor
Freedom from lock-in SOV-640
Closed source: switching requires data migration
Source & runtime sovereignty SOV-4 · SOV-655
Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 2, 2026

Headquarters	FR (EU)Verified by hand
Sovereignty model	Vendor-hosted (EU)Verified by hand
Data hosting	EUVerified by hand
Open-source	NoVerified by hand
GDPR-compliant	YesVendor-stated
Compliance documents	1 published, see belowVendor-stated
Hosting signal	CLOUDFLARESPECTRUM - Cloudflare London, LLC, US (US)Technically measured
Category	ITSM
Type	Product
Website	easyvista.com ↗

The hosting signal shows the network that serves the vendor's website, often a CDN, and not necessarily where the service or your data is hosted. How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to EasyVista

The European alternatives to EasyVista come from our knowledge base of over 6,800 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

25 European ITSM vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with EasyVista

EasyVista is headquartered in FR and therefore falls under European law: the GDPR, NIS2 and the Data Act. No foreign legislation can compel access to your data.

Data is hosted exclusively in the EU, so EasyVista scores best on data residency.

EasyVista is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs EasyVista together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to EasyVista?

It depends on your use case. Strong EU alternatives to EasyVista include Ardoq, Axxerion (Spacewell Workplace) and ADOIT. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to EasyVista?

Yes. Open-source EU alternatives to EasyVista include CMDBuild and Combodo iTop. These keep your data fully under your own control and let you self-host if you want to.

Is EasyVista GDPR-compliant and where is the data hosted?

EasyVista is headquartered in FR (EU) and hosts data in EU. That makes EasyVista an EU-sovereign choice in its own right; the EU alternatives on this page are comparable European tools.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 2, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

Security page / trust center: easyvista.com/security

Provenance of the links above:Vendor-stated

Links checked on September 21, 2026.

Digital sovereignty in ITSM

ITSM: IT Service Management — ticketing, CMDB, asset management. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

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