EU Sovereignty Score
EU sovereignITSMHeadquarters: SK

CDESK: sovereignty score and 8 European alternatives

CDESK is a Slovak service management and helpdesk platform for service providers and internal IT teams. It gathers information for staff and customers in one place and standardises routine and complex tasks on predefined structures. Modules include projects with budget and cost tracking, a CMDB linking devices, services and contracts, time tracking and VoIP integration with Zadarma. According to the vendor, it supports ISO 9001, ISO 27001, ISO 20000, ITIL, NIS2 and the Slovak cybersecurity act. A desktop app (CDESK Pro) for Windows and Mac and an MCP server for AI assistants are available. Large enterprises can opt for on-premise operation.

CDESK is developed by Inova Logic, s.r.o., based in Bratislava, Slovakia, and therefore falls under EU law. The company's privacy statement says personal data is not transferred to third countries without a European Commission adequacy decision. The website does not state where customer data of the cloud service is hosted; with on-premise operation, data stays in the customer's own environment. Ask the vendor to confirm the hosting location and sub-processors for the cloud service.

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Sovereignty score
71 / 1000 = high exposure
100 = sovereign
  • Jurisdiction SOV-2100
    Headquartered in the EU: European law applies
  • Data residency SOV-3100
    EU-only hosting
  • Cryptographic key sovereignty SOV-360
    Key management with a European vendor
  • Freedom from lock-in SOV-640
    Closed source: switching requires data migration
  • Source & runtime sovereignty SOV-4 · SOV-655
    Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 1, 2026
HeadquartersSK (EU)Verified by hand
Sovereignty modelVendor-hosted (EU)Verified by hand
Data hostingEUVerified by hand
Open-sourceNoVerified by hand
GDPR-compliantYesVendor-stated
Compliance documents1 published, see belowVendor-stated
Hosting signalWEBSUPPORT-SRO-SK-AS - WebSupport s.r.o., SK (SK)Technically measured
CategoryITSM
TypeProduct
Websitecdesk.sk ↗

The hosting signal shows the network that serves the vendor's website, often a CDN, and not necessarily where the service or your data is hosted. How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to CDESK

The European alternatives to CDESK come from our knowledge base of over 6,200 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

25 European ITSM vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with CDESK

CDESK is headquartered in SK and therefore falls under European law: the GDPR, NIS2 and the Data Act. No foreign legislation can compel access to your data.

Data is hosted exclusively in the EU, so CDESK scores best on data residency.

CDESK is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs CDESK together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to CDESK?

It depends on your use case. Strong EU alternatives to CDESK include Ardoq, Axxerion (Spacewell Workplace) and ADOIT. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to CDESK?

Yes. Open-source EU alternatives to CDESK include CMDBuild and Combodo iTop. These keep your data fully under your own control and let you self-host if you want to.

Is CDESK GDPR-compliant and where is the data hosted?

CDESK is headquartered in SK (EU) and hosts data in EU. That makes CDESK an EU-sovereign choice in its own right; the EU alternatives on this page are comparable European tools.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 1, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

Security page / trust center
cdesk.sk/privacy

Provenance of the links above:Vendor-stated

Links checked on September 21, 2026.

Digital sovereignty in ITSM

ITSM: IT Service Management — ticketing, CMDB, asset management. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

Also in this category

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8 European alternatives to CDESK — GDPR-compliant & EU-hosted · EU Sovereignty Score