EU Sovereignty Score
EU sovereignITSMHeadquarters: CZ

ALVAO: sovereignty score and 8 European alternatives

ALVAO is a software company from Žďár nad Sázavou in the Czech Republic that builds IT service management (ITSM) and IT asset management (ITAM) tools for the Microsoft platform. The service desk covers tickets, requests, service-level agreements and workflow automation, with integrations for Microsoft Teams and Outlook. The asset module covers hardware and software licences. The products are offered as SaaS on Microsoft Azure or as on-premise installations, and the vendor positions them for mid-market organisations.

ALVAO s.r.o. is the Czech contracting entity. Its trust centre states that customer data at rest is stored in Microsoft data centres in the European Union or the European Economic Area, and that customers may select another location where technically available. Microsoft, HubSpot and SendGrid are listed as sub-processors, and the company states that it is GDPR compliant and provides a data processing agreement under Article 28. For a European organisation this means a Czech-headquartered ITSM vendor whose hosting runs on a US cloud provider, so Microsoft's jurisdiction still matters. Other regions contract with ALVAO Inc. or ALVAO Ltd.

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Sovereignty score
71 / 1000 = high exposure
100 = sovereign
  • Jurisdiction SOV-2100
    Headquartered in the EU: European law applies
  • Data residency SOV-3100
    EU-only hosting
  • Cryptographic key sovereignty SOV-360
    Key management with a European vendor
  • Freedom from lock-in SOV-640
    Closed source: switching requires data migration
  • Source & runtime sovereignty SOV-4 · SOV-655
    Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 12, 2026
Headquarters
CZ (EU)Verified by hand
Sovereignty model
Vendor-hosted (EU)Verified by hand
Data hosting
EUVerified by hand
Open-source
NoVerified by hand
GDPR-compliant
YesVendor-stated
Category
ITSM
Type
Product
Website
alvao.com ↗

How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to ALVAO

The European alternatives to ALVAO come from our knowledge base of over 8,000 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

28 European ITSM vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with ALVAO

ALVAO is headquartered in CZ and therefore falls under European law: the GDPR, NIS2 and the Data Act. No foreign legislation can compel access to your data.

Data is hosted exclusively in the EU, so ALVAO scores best on data residency.

ALVAO is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs ALVAO together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to ALVAO?

It depends on your use case. Strong EU alternatives to ALVAO include Ardoq, Axxerion (Spacewell Workplace) and ADOIT. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to ALVAO?

Yes. Open-source EU alternatives to ALVAO include CMDBuild and Combodo iTop. These keep your data fully under your own control and let you self-host if you want to.

Is ALVAO GDPR-compliant and where is the data hosted?

ALVAO is headquartered in CZ (EU) and hosts data in EU. That makes ALVAO an EU-sovereign choice in its own right; the EU alternatives on this page are comparable European tools.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 12, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

Digital sovereignty in ITSM

ITSM: IT Service Management — ticketing, CMDB, asset management. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

Also in this category

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8 European alternatives to ALVAO — GDPR-compliant & EU-hosted · EU Sovereignty Score