HEFLO is a web-based business process management platform that helps organisations map, document and manage their business processes and simplify complex workflows. The vendor describes the product as 100% web-based and responsive, and users sign in to a hosted application at app.heflo.com. The vendor's pages describe a hosted service with no self-hosted edition mentioned, and the product is not open source.
HEFLO is operated by HEFLO Brasil Ltda, a company registered in São Paulo, Brazil. The platform runs on Amazon Web Services. For European customers, process data is held in the AWS Ireland region, with recovery points copied to Frankfurt, and the vendor offers a GDPR Article 28 data processing agreement and standard contractual clauses. Some supporting services, such as sign-in, search and telemetry, can process data in other regions under those clauses. Data for Latin American customers is held in São Paulo. Core process data for EU customers therefore stays in the EU, although the company is outside the EU, so the contract terms should be reviewed.