IBM Business Automation Workflow is IBM's suite for process automation and case management. It includes tools for designing processes, a Workflow Center repository and a Workflow Server, plus Case Builder and Case Client for case-centred work. According to IBM, the current release combines deterministic workflows with AI agents for knowledge workers, for example for task summaries and natural-language actions, and connects through the Model Context Protocol to agents such as watsonx Orchestrate. Business Automation Insights provides monitoring. The software is part of IBM Cloud Pak for Business Automation and is installed on your own servers or run as containers.
IBM is a US company, so the supplier falls under US jurisdiction, including the CLOUD Act. When installed on your own infrastructure, you decide where process data resides; the documentation describes installation on AIX, Linux and Windows with databases such as Db2, Oracle, SQL Server and PostgreSQL. If you use the AI features or additional IBM cloud services, data processing for those parts depends on the chosen service and its contract terms. The software is proprietary.