Impaxio is a survey platform from Impaxio GmbH for sending questionnaires by SMS and WhatsApp. It is intended for research, monitoring and evaluation and for operational measurement, including in areas where people have little internet access. With the survey builder you create personalised intro messages, several question types, answer validation and skip and branching logic. You test a survey in an online simulator and schedule one-off or recurring releases. The platform runs as a cloud service; messages are delivered through partners in many countries.
Impaxio GmbH is headquartered in Switzerland. Switzerland is not in the EU, but it is an EFTA country with an adequacy decision from the European Commission for data protection. According to the website, survey data is stored on servers in Switzerland, provided through Microsoft Azure; the privacy policy names servers in Switzerland and the EU and says some services may be processed in other countries that offer adequate protection. The underlying cloud therefore belongs to a US provider, which can matter for jurisdiction. No parent company is named.