InSocial is a Dutch experience management platform that lets organisations collect feedback from customers and employees and turn it into insights. It offers surveys, feedback requests across several channels governed by business rules, analysis of open-text answers, dashboards and reports, a closed feedback loop and an AI assistant. Reviews can also be published. It is aimed at customer experience, customer service, marketing, HR and management teams and is delivered as SaaS.
InSocial is based in The Hague and is part of Spotler Group, which acquired the company in July 2025; its privacy statement names Spotler B.V. as the contracting party. The website mentions EU data hosting but does not name a specific location or hosting provider. There is no open-source edition or self-hosting option. For a European organisation this means a Dutch vendor with a Dutch contracting entity; the exact hosting location and processors are set out in the data processing agreement and privacy statement.