Middleware is a full-stack observability platform that detects issues across infrastructure, application performance monitoring (APM) and real user monitoring (RUM). It also covers logs, synthetic monitoring, browser testing and LLM observability, with support for Kubernetes and the AWS, GCP and Azure clouds. An AI agent called the OpsAI SRE Agent helps resolve incidents. The platform is built on OpenTelemetry and is offered as a cloud service; deployment on your own premises or in a private cloud is available only under enterprise contracts.
According to its documentation, services run by default on AWS and Azure in the United States. Other regions or cloud providers may be supported on request, and no dedicated EU region is described. In its privacy policy the company relies on the EU-U.S. Data Privacy Framework and standard contractual clauses for transfers from the EU. A European organisation that wants to keep data within the EU should have the region and processing terms set out in the contract, or discuss a deployment on its own infrastructure.