SmartDraw is software for creating diagrams, flowcharts, org charts and other visual overviews. It is offered as an online edition, and its AI features rely on an external language model from OpenAI. The vendor states that organisations can keep files in their own storage solution.
SmartDraw Software, LLC is a privately held company headquartered in The Woodlands, Texas, in the United States. Its privacy policy says documents created in the online edition are stored on the company's own servers, without naming a location. The company is certified under the EU-U.S. Data Privacy Framework and commissions an annual SOC 2 Type II audit. The policy mentions no data processing agreement or GDPR statement. No open-source or self-hosting option is mentioned. European organisations should therefore assess the US jurisdiction and the unknown storage location explicitly before using the service. The policy also names providers for payments, network transmission and content delivery, without stating their locations.