EU Sovereignty Score
Non-EU vendorHelpdesk & Customer ServiceHeadquarters: US

SolarWinds Service Desk: sovereignty score and 8 European alternatives

SolarWinds Service Desk is a cloud-based IT service management platform for IT teams. It covers incident, problem, change and release management, a service catalog, a knowledge base and service level management, with requests accepted via web, email, Microsoft Teams, Slack and a mobile app. Its asset management side discovers devices on the network, tracks hardware, software and cloud assets and licences, and provides a CMDB with dependency mapping. A generative AI assistant, a virtual agent and an open REST API are included, with integrations such as Jira, Okta, AWS and Azure.

SolarWinds is a US software company based in Austin, Texas. Since April 2025 it has been privately held by Turn/River Capital, a US investment firm, so US law such as the CLOUD Act applies to the provider. In 2023 SolarWinds opened a Sydney data centre for Service Desk customers, citing data sovereignty. The pages reviewed do not name an EU data centre for this product. Service Desk is not open source. European organisations should ask SolarWinds where their instance would be hosted.

See the 8 European alternatives ↓Assess your stack with SolarWinds Service Desk pre-selected
MastodonLinkedInBlueskyXEmail
Sovereignty score
27 / 1000 = high exposure
100 = sovereign
  • Jurisdiction SOV-210
    Headquartered in the US: CLOUD Act and FISA 702
  • Data residency SOV-350
    Hosting inside and outside Europe (EU, OTHER)
  • Cryptographic key sovereignty SOV-320
    Key management with a non-European vendor
  • Freedom from lock-in SOV-640
    Closed source: switching requires data migration
  • Source & runtime sovereignty SOV-4 · SOV-615
    Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 5, 2026
Headquarters
US (US)Verified by hand
EU adequacy decision
Only for companies individually certified under the EU-US Data Privacy FrameworkVerified by hand
Sovereignty model
Vendor-hosted (non-EU)Verified by hand
Data hosting
EU, OTHERVerified by hand
Open-source
NoVerified by hand
GDPR-compliant
YesVendor-stated
Category
Helpdesk & Customer Service
Type
Product
Website
solarwinds.com ↗

How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to SolarWinds Service Desk

The European alternatives to SolarWinds Service Desk come from our knowledge base of over 8,000 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

24 European Helpdesk & Customer Service vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

Is SolarWinds Service Desk one of many dependencies?

Score your whole stack in about three minutes. Free, no account needed.

Assess your stack →View a sample report (opens in a new tab)

Why digital sovereignty matters with SolarWinds Service Desk

SolarWinds Service Desk is headquartered in the United States. US vendors fall under the CLOUD Act and FISA 702: US authorities can compel access to data, even when that data sits in a European data centre. That is the core of the jurisdictional exposure in our model.

SolarWinds Service Desk hosts data in EU, OTHER. Exactly what stays within the EU — and what does not — is defined by the vendor's data processing agreement and sub-processor list, not by a setting you control yourself; check those documents for the precise scope, including backups, logs and support access.

SolarWinds Service Desk is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs SolarWinds Service Desk together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to SolarWinds Service Desk?

It depends on your use case. Strong EU alternatives to SolarWinds Service Desk include Aircall, Callbell and ChatBot. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to SolarWinds Service Desk?

Our list of EU alternatives to SolarWinds Service Desk is mostly commercial options. Browse the category on the map for open-source choices.

Is SolarWinds Service Desk GDPR-compliant and where is the data hosted?

SolarWinds Service Desk is headquartered in US and hosts data in EU, OTHER. The vendor states it is GDPR-compliant, but the data falls under non-EU jurisdiction. For full EU data residency the EU alternatives on this page usually offer more certainty.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 5, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

Digital sovereignty in Helpdesk & Customer Service

Helpdesk & Customer Service: Helpdesk software, customer support, live chat and ticketing systems. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

Also in this category

See all →
Open in the alternatives dashboardMissing a vendor? Submit itAre you this vendor? You can also become a sponsor on the Helpdesk & Customer Service page — with no effect on your score
8 European alternatives to SolarWinds Service Desk — GDPR-compliant & EU-hosted · EU Sovereignty Score