Kundo is customer service software that combines ticket handling and self-service in one solution. Support staff manage incoming requests as tickets, while customers can look up answers themselves. According to Kundo, its built-in AI answers customer questions directly and keeps the knowledge base up to date. The software is intended for organisations that want to manage service requests and self-service in one place.
Kundo is based in Stockholm, Sweden. An investor's portfolio page describes it as a Swedish software-as-a-service company offering a web-based platform. The company's own website names no legal entity, owner or storage location for customer data, but it does state that the product and its operations meet the requirements of the GDPR. For a European organisation, the important points are the hosting location and the list of sub-processors, which should be fixed in the data processing agreement. Because Kundo is established in the EU, European data protection law applies to the provider directly.