SurveySparrow is a survey and feedback platform that presents questions in a conversational, chat-style format. It is used for customer, employee and market feedback and is offered as a cloud service with forms, surveys and workflow integrations. The company is SurveySparrow Inc., whose website footer lists an address in San Francisco, California, United States.
As a US company, SurveySparrow is subject to US law, including the CLOUD Act, for data it controls. Its privacy policy states that the company operates data centres in the United States and the European Union, and that survey data is stored at the location the customer chooses. Personal data may be transferred to the US or the EU for contract performance, and the policy refers to a separate data processing agreement. An EU storage option is therefore available, although the policy does not guarantee that all personal data stays within the EU.