vtenext is an Italian CRM platform with an integrated BPM engine for process management and AI features. It supports sales, marketing, customer service and internal processes, including HR requests and supplier processes. The software is available as an open-source download under the AGPL licence and as a CRM in the cloud. It is positioned as an alternative to international cloud CRM suites such as Salesforce.
VTENEXT SRL, a single-shareholder company, has its registered office in Milan, and the company also has offices in Verona and London. The cloud page states that data is held on European servers and that the service is managed in line with ISO 27001. The privacy notice refers to the GDPR. As open-source software the CRM can be installed on the organisation's own servers, which keeps customer data under its own control. For European organisations this is an Italian-made CRM with source code that can be inspected.