cobra CRM is customisable customer relationship management software from cobra GmbH in Germany, aimed at mid-sized companies and at public bodies, educational institutions, associations, wholesalers and service firms. It covers sales pipeline management, marketing automation, customer service and campaign and event management, together with dashboards and reporting, an API and integrations, AI support and mobile access. Add-on applications such as time tracking and fundraising are available. The software is offered either as cobra CRM Cloud or as an on-premise installation, cobra CRM One.
cobra GmbH is based in Konstanz, Germany, and presents its products as made in Germany. According to the vendor, the cloud edition runs in a secure cloud in Neunkirchen (Siegerland), Germany, while the on-premise edition runs in the customer's own data centre. No parent company outside Europe is named in the sources consulted, and the software is not offered as open source. For a European organisation this means data can stay under German and EU jurisdiction, and the on-premise edition gives full control over where it is stored.