Zoho Survey is an online tool for creating and managing surveys, quizzes, polls and feedback forms. It offers templates, a range of question types, conditional logic and multilingual surveys, and distribution by email, SMS, QR code, website embed or offline in the field. Results appear in real-time reports and dashboards, with support for NPS, CSAT and CES measurements and integrations with Zoho CRM and Zoho Desk. It is delivered as SaaS.
Zoho Survey is a product of Zoho Corporation, which is headquartered in Chennai, India, and is privately held; the company says it has never taken outside investment. Zoho stores customer data in data centres in regions including the US, the EU, India, Australia, Canada and Saudi Arabia; the data centre is selected automatically at sign-up based on the IP address. According to Zoho, data of EU accounts is in most cases stored and processed within the EU, although staff of the Indian entity may access it for support. A data processing addendum based on standard contractual clauses is available on request.