EU Sovereignty Score
EU sovereignHelpdesk & Customer ServiceHeadquarters: FR

Apizee: sovereignty score and 8 European alternatives

Apizee is a French provider of remote visual assistance. An agent sends an invitation link by SMS or email and the customer starts a video session in the browser, with nothing to install. Solutions cover customer service, field service, meetings and telehealth, with features such as cobrowsing, screen sharing, annotations, photo capture, file transfer, ticket history and session recording. Integrations exist with ServiceNow, Salesforce, Zendesk and Genesys, among others, and an API and SDK let organisations embed video in their own applications. It is a cloud service used through the browser.

Apizee SAS is based in Lannion, France. According to the vendor, its video solutions and APIs are hosted exclusively on European infrastructure; the website runs on OVH in Roubaix. The site also refers to an ANSSI CSPN evaluation. No parent company outside Europe was found. For European organisations that want to offer video support without customer data being processed outside Europe, it is a practical option.

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Sovereignty score
71 / 1000 = high exposure
100 = sovereign
  • Jurisdiction SOV-2100
    Headquartered in the EU: European law applies
  • Data residency SOV-3100
    EU-only hosting
  • Cryptographic key sovereignty SOV-360
    Key management with a European vendor
  • Freedom from lock-in SOV-640
    Closed source: switching requires data migration
  • Source & runtime sovereignty SOV-4 · SOV-655
    Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 14, 2026
Headquarters
FR (EU)Verified by hand
Sovereignty model
Vendor-hosted (EU)Verified by hand
Data hosting
EUVerified by hand
Open-source
NoVerified by hand
GDPR-compliant
YesVendor-stated
Category
Helpdesk & Customer Service
Type
Product
Website
apizee.com ↗

How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to Apizee

The European alternatives to Apizee come from our knowledge base of over 8,400 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

27 European Helpdesk & Customer Service vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with Apizee

Apizee is headquartered in FR and therefore falls under European law: the GDPR, NIS2 and the Data Act. No foreign legislation can compel access to your data.

Data is hosted exclusively in the EU, so Apizee scores best on data residency.

Apizee is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs Apizee together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to Apizee?

It depends on your use case. Strong EU alternatives to Apizee include Aircall, Callbell and ChatBot. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to Apizee?

Our list of EU alternatives to Apizee is mostly commercial options. Browse the category on the map for open-source choices.

Is Apizee GDPR-compliant and where is the data hosted?

Apizee is headquartered in FR (EU) and hosts data in EU. That makes Apizee an EU-sovereign choice in its own right; the EU alternatives on this page are comparable European tools.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 14, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

In the changelog

Earlier changes to this page, as listed in the public changelog.

Digital sovereignty in Helpdesk & Customer Service

Helpdesk & Customer Service: Helpdesk software, customer support, live chat and ticketing systems. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

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8 European alternatives to Apizee — GDPR-compliant & EU-hosted · EU Sovereignty Score