BatvoiceAI is a speech-analytics and quality-monitoring platform for customer-service centres, from Batvoice Technologies in Paris. It transcribes and analyses conversations, scores each call against the organisation's own evaluation grid, selects calls for human review, and surfaces recurring irritants, emotions and call reasons as voice-of-the-customer insights; per-advisor summaries support coaching. The service connects to existing telephony and recording platforms through API, SFTP and other protocols.
Batvoice states that its speech-recognition, language-processing and emotion-detection technology is developed in-house, that processing takes place in a cloud located in the European Union, and that an on-premise option exists. According to the vendor, personal data in transcripts is anonymised automatically. The company is based in Paris; no parent company or investor is named. Record the hosting provider, exact location and sub-processors in a data-processing agreement.