Djiin is a platform from Sereneo for automating customer relations. It combines human agents, artificial intelligence and automation to handle routine customer requests. According to the vendor, the platform includes an augmented-agent assistant (conseiller augmenté), a mailbot, a chatbot, a callbot, a back-office bot and Djiin Studio, a no-code engine for customer journeys built on decision trees and optionally supported by generative AI, alongside a knowledge base. It is aimed at contact centres, tourism, and retail and e-commerce organisations.
Sereneo SAS has its registered office in Meudon, France, and the pages consulted name no foreign parent group. The vendor states that the solution is hosted in France, without naming the hosting provider or data centre, and it does not say whether installation on an organisation's own servers is possible. Customer conversations contain personal data, so it is sensible to ask which party provides the hosting and which processors are involved, and to record this in the data processing agreement.