Non-EU vendorITSMHeadquarters: US

ConnectWise PSA: sovereignty score and 8 European alternatives

ConnectWise PSA, formerly ConnectWise Manage, is professional services automation (PSA) and ticketing software for managed service providers (MSPs). It supports, among other things, ticket handling, scheduling and the processing of customer requests. The vendor offers it within the ConnectWise platform as a cloud service; ConnectWise's documentation lists separate European cloud addresses for PSA and an EU platform domain.

ConnectWise is headquartered in Tampa, Florida (United States). In 2019 it was acquired by the US private equity firm Thoma Bravo. ConnectWise's documentation does not name the hosting provider or region of the EU environment. European organisations should therefore request the data processing addendum, the transfer mechanism and the sub-processor list from the vendor before processing client data in the service. As a US vendor, ConnectWise is subject to US law, including the CLOUD Act.

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Sovereignty score

27 / 1000 = high exposure
100 = sovereign

Jurisdiction SOV-210
Headquartered in the US: CLOUD Act and FISA 702
Data residency SOV-350
Hosting inside and outside Europe (US, EU)
Cryptographic key sovereignty SOV-320
Key management with a non-European vendor
Freedom from lock-in SOV-640
Closed source: switching requires data migration
Source & runtime sovereignty SOV-4 · SOV-615
Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 11, 2026

Headquarters	US (US)Verified by hand
EU adequacy decision	Only for companies individually certified under the EU-US Data Privacy FrameworkVerified by hand
Sovereignty model	Vendor-hosted (non-EU)Verified by hand
Data hosting	US, EUVerified by hand
Open-source	NoVerified by hand
GDPR-compliant	NoVendor-stated
Category	ITSM
Type	Product
Website	connectwise.com ↗

How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to ConnectWise PSA

The European alternatives to ConnectWise PSA come from our knowledge base of over 6,800 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

25 European ITSM vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with ConnectWise PSA

ConnectWise PSA is headquartered in the United States. US vendors fall under the CLOUD Act and FISA 702: US authorities can compel access to data, even when that data sits in a European data centre. That is the core of the jurisdictional exposure in our model.

ConnectWise PSA hosts data in US, EU. Exactly what stays within the EU — and what does not — is defined by the vendor's data processing agreement and sub-processor list, not by a setting you control yourself; check those documents for the precise scope, including backups, logs and support access.

ConnectWise PSA is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs ConnectWise PSA together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to ConnectWise PSA?

It depends on your use case. Strong EU alternatives to ConnectWise PSA include Ardoq, Axxerion (Spacewell Workplace) and ADOIT. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to ConnectWise PSA?

Yes. Open-source EU alternatives to ConnectWise PSA include CMDBuild and Combodo iTop. These keep your data fully under your own control and let you self-host if you want to.

Is ConnectWise PSA GDPR-compliant and where is the data hosted?

ConnectWise PSA is headquartered in US and hosts data in US, EU. Its GDPR compliance is limited or unclear. For full EU data residency the EU alternatives on this page usually offer more certainty.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 11, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

Digital sovereignty in ITSM

ITSM: IT Service Management — ticketing, CMDB, asset management. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

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