Crazy Egg is a website optimisation tool from Crazy Egg, Inc., based in Redwood City, California. It shows how visitors use a site through heatmaps, scroll maps, session recordings, surveys and A/B tests, and it also offers web analytics and error tracking. Setup uses a single tracking code, with integrations for Google Tag Manager, Shopify and WordPress. The product is delivered as a hosted service.
For a European organisation the main point is jurisdiction. Crazy Egg's privacy policy states that visitor data is processed on Crazy Egg's servers and that sub-processors may be used, but it does not name hosting locations or a parent company. The terms are governed by California law. Transfers outside the EEA are covered by standard contractual clauses on request. Crazy Egg is not presented as open source and no self-hosted option is described, so European customers depend on the vendor's contractual and technical safeguards.