Feedier is a customer intelligence platform that brings together customer feedback from several sources, such as surveys, reputation channels, social media and tickets, alongside CRM data. The platform enriches feedback with business attributes, detects weak signals with AI and prioritises actions by revenue impact. It includes its own survey module and connectors to tools such as Medallia, Qualtrics and Salesforce, and is intended as a European alternative to Voice-of-the-Customer suites such as Medallia and InMoment. Feedier is delivered as SaaS.
Feedier is headquartered in Lille, France, and states on its own website that its data is hosted entirely in the European Union. According to the vendor, it acts as a data processor under the GDPR, and it lists ISO 27001:2022 and SOC 2 credentials. No owner outside France is named. For a European organisation this means customer feedback, which may contain personal data, stays with a French provider using European hosting, with no US parent company exposing it to US jurisdiction.