Koala Feedback is a web service for collecting, prioritising and sharing user feedback. Teams create feedback boards per product area, let users submit ideas, vote and comment, and publish a public roadmap showing planned, in-progress and completed work. Feedback is automatically deduplicated and categorised, statuses keep users informed, and the portal can run on a custom domain. It is delivered as SaaS and serves the same purpose as US products such as Canny or Productboard.
Koala Feedback is offered from the Netherlands: its terms of service are governed by Dutch law, with the Dutch courts as the competent forum. According to its privacy policy, data is primarily stored and processed in Germany at Hetzner in Nuremberg; Cloudflare handles DNS and security, and some providers may process data in the United States or elsewhere under standard contractual clauses. The policy states that the service is designed to comply with the GDPR, with the customer acting as controller and KoalaFeedback as processor for portal end-user data. No owner outside Europe is stated.