EU Sovereignty Score
Self-hosted / open sourceHelpdesk & Customer ServiceHeadquarters: GB

FixMyStreet: sovereignty score and 8 European alternatives

FixMyStreet is open source software for websites where residents report problems in public spaces, such as broken street lights or potholes. Reports are placed on a map and sent to the responsible body; the platform can also be used for other kinds of map-based reports. It is installed as server software and is meant for municipalities, public authorities and civic organisations. Live sites include one run by the City of Zurich and one by a Swedish organisation.

FixMyStreet has been developed since 2007 by mySociety, a charitable company registered in England and Wales. The licence is AGPL-3.0. A wholly owned subsidiary, SocietyWorks Ltd, provides commercial services for local government. Because you can run the software on your own servers, reports and user data stay under your own control. The United Kingdom is outside the EU.

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Sovereignty score
77 / 1000 = high exposure
100 = sovereign
  • Jurisdiction SOV-250
    Headquartered outside the EU (GB)
  • Data residency SOV-3100
    No hosting in Europe (OTHER)
  • Cryptographic key sovereignty SOV-390
    Self-hostable: encryption keys under your own control
  • Freedom from lock-in SOV-680
    Open source: low switching costs
  • Source & runtime sovereignty SOV-4 · SOV-665
    Source code auditable, forkable and self-hostable

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 14, 2026
Headquarters
GB (OTHER)Verified by hand
EU adequacy decision
Yes — found adequate by the European CommissionVerified by hand
Sovereignty model
Open-source, distributedVerified by hand
Data hosting
OTHERVerified by hand
Open-source
YesVerified by hand
GDPR-compliant
YesVendor-stated
Category
Helpdesk & Customer Service
Type
Product
Website
fixmystreet.org ↗

How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to FixMyStreet

The European alternatives to FixMyStreet come from our knowledge base of over 8,400 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

27 European Helpdesk & Customer Service vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with FixMyStreet

FixMyStreet is headquartered in GB, outside the EU. Contracts and data therefore also fall under non-European law. The GDPR applies through contractual terms, but in a conflict with local legislation you have less certainty than with a European vendor.

FixMyStreet hosts data outside the EU (OTHER). Personal data therefore leaves the EU, which requires a transfer mechanism under the GDPR and pulls the data residency score down.

FixMyStreet is open source. You can audit the source code, self-host the software and keep the encryption keys under your own control. Switching is easier because data and software are not tied to a single party.

What this means for your organisation depends on your whole stack and context. The free assessment weighs FixMyStreet together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to FixMyStreet?

It depends on your use case. Strong EU alternatives to FixMyStreet include Aircall, Apizee and Callbell. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to FixMyStreet?

Our list of EU alternatives to FixMyStreet is mostly commercial options. Browse the category on the map for open-source choices.

Is FixMyStreet GDPR-compliant and where is the data hosted?

FixMyStreet is headquartered in GB (OTHER) and hosts data in OTHER. The vendor states it is GDPR-compliant, but the data falls under non-EU jurisdiction. For full EU data residency the EU alternatives on this page usually offer more certainty.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 14, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

In the changelog

Earlier changes to this page, as listed in the public changelog.

Digital sovereignty in Helpdesk & Customer Service

Helpdesk & Customer Service: Helpdesk software, customer support, live chat and ticketing systems. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

Also in this category

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8 European alternatives to FixMyStreet — GDPR-compliant & EU-hosted · EU Sovereignty Score