Non-EU vendorITSMHeadquarters: US

Freshservice: sovereignty score and 8 European alternatives

Freshservice is an IT service management (ITSM) platform from Freshworks, built on ITIL practices. It combines incident management, a service catalogue, workflow automation, a CMDB and asset management, supplemented by AI features under the name Freddy AI. It targets IT teams as well as business functions such as HR and Finance that want to streamline internal service delivery. Integrations exist with tools such as Microsoft Teams, Slack, Okta and GitHub. Freshservice is offered as a cloud service (SaaS).

Freshworks Inc. is headquartered in San Mateo, California, was founded in Chennai, India, and is listed on the Nasdaq. As a US company it is subject to US law, including the CLOUD Act. The software is proprietary and cannot be self-hosted. Freshworks states that personal data is processed in places including the United States, the United Kingdom and the EEA, and refers to a separate data hosting page for where customer data is stored. European organisations should settle the data location and the role of third-party sub-processors in their contract.

See the 8 European alternatives ↓Assess your stack with Freshservice pre-selected

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Sovereignty score

17 / 1000 = high exposure
100 = sovereign

Jurisdiction SOV-210
Headquartered in the US: CLOUD Act and FISA 702
Data residency SOV-30
No hosting in Europe (US)
Cryptographic key sovereignty SOV-320
Key management with a non-European vendor
Freedom from lock-in SOV-640
Closed source: switching requires data migration
Source & runtime sovereignty SOV-4 · SOV-615
Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 2, 2026

Headquarters	US (US)Verified by hand
EU adequacy decision	Only for companies individually certified under the EU-US Data Privacy FrameworkVerified by hand
Sovereignty model	Vendor-hosted (non-EU)Verified by hand
Data hosting	USVerified by hand
Open-source	NoVerified by hand
GDPR-compliant	NoVendor-stated
Hosting signal	CLOUDFLARENET - Cloudflare, Inc., US (US)Technically measured
Category	ITSM
Type	Product
Website	freshworks.com ↗

The hosting signal shows the network that serves the vendor's website, often a CDN, and not necessarily where the service or your data is hosted. How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to Freshservice

The European alternatives to Freshservice come from our knowledge base of over 6,800 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

25 European ITSM vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with Freshservice

Freshservice is headquartered in the United States. US vendors fall under the CLOUD Act and FISA 702: US authorities can compel access to data, even when that data sits in a European data centre. That is the core of the jurisdictional exposure in our model.

Freshservice hosts data outside the EU (US). Personal data therefore leaves the EU, which requires a transfer mechanism under the GDPR and pulls the data residency score down.

Freshservice is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs Freshservice together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to Freshservice?

It depends on your use case. Strong EU alternatives to Freshservice include TOPdesk, EasyVista and Zammad. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to Freshservice?

Yes. Open-source EU alternatives to Freshservice include Zammad, Combodo iTop, GLPI, Request Tracker and Znuny. These keep your data fully under your own control and let you self-host if you want to.

Is Freshservice GDPR-compliant and where is the data hosted?

Freshservice is headquartered in US and hosts data in US. Its GDPR compliance is limited or unclear. For full EU data residency the EU alternatives on this page usually offer more certainty.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 2, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

Digital sovereignty in ITSM

ITSM: IT Service Management — ticketing, CMDB, asset management. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

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