EU Sovereignty Score
EU sovereignITSMHeadquarters: DE

Request Tracker: sovereignty score and 8 European alternatives

Request Tracker (RT) is a ticketing system for IT, support and operations teams. It handles email sent to addresses such as support@, and offers custom lifecycles, a visual workflow builder and scrips that trigger actions when tickets change. It also provides reporting and dashboards, a knowledge base, asset management, SLAs, fine-grained access control, a customer portal and a REST 2 API. More than 35 interface languages and AD/SAML authentication are supported. RT is free software under the GNU General Public License, written in Perl, and developed by Best Practical Solutions LLC.

You can self-host RT on your own servers, which lets you decide where data resides and who can access it. Best Practical also offers Cloud RT, a managed environment in which the company handles servers, security fixes and disaster recovery. The pages consulted do not state which regions Cloud RT runs in, so ask if data location matters to you. Because the source code is open, there is no lock-in to the product itself, and you can keep operating it independently of the vendor.

See the 8 European alternatives ↓Assess your stack with Request Tracker pre-selected
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Sovereignty score
94 / 1000 = high exposure
100 = sovereign
  • Jurisdiction SOV-2100
    Headquartered in the EU: European law applies
  • Data residency SOV-3100
    EU-only hosting
  • Cryptographic key sovereignty SOV-390
    Self-hostable: encryption keys under your own control
  • Freedom from lock-in SOV-680
    Open source: low switching costs
  • Source & runtime sovereignty SOV-4 · SOV-6100
    Source code auditable, forkable and self-hostable

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked July 2, 2026
HeadquartersDE (EU)Verified by hand
Sovereignty modelVendor-hosted (EU)Verified by hand
Data hostingEUVerified by hand
Open-sourceYesVerified by hand
GDPR-compliantYesVendor-stated
Compliance documents1 published, see belowVendor-stated
Hosting signalAMAZON-02 - Amazon.com, Inc., US (US)Technically measured
CategoryITSM
TypeProduct
Websitebestpractical.com ↗

The hosting signal shows the network that serves the vendor's website, often a CDN, and not necessarily where the service or your data is hosted. How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to Request Tracker

The European alternatives to Request Tracker come from our knowledge base of over 6,200 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

25 European ITSM vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with Request Tracker

Request Tracker is headquartered in DE and therefore falls under European law: the GDPR, NIS2 and the Data Act. No foreign legislation can compel access to your data.

Data is hosted exclusively in the EU, so Request Tracker scores best on data residency.

Request Tracker is open source. You can audit the source code, self-host the software and keep the encryption keys under your own control. Switching is easier because data and software are not tied to a single party.

What this means for your organisation depends on your whole stack and context. The free assessment weighs Request Tracker together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to Request Tracker?

It depends on your use case. Strong EU alternatives to Request Tracker include Ardoq, Axxerion (Spacewell Workplace) and ADOIT. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to Request Tracker?

Yes. Open-source EU alternatives to Request Tracker include CMDBuild and Combodo iTop. These keep your data fully under your own control and let you self-host if you want to.

Is Request Tracker GDPR-compliant and where is the data hosted?

Request Tracker is headquartered in DE (EU) and hosts data in EU. It is also open-source, so you can self-host it. That makes Request Tracker an EU-sovereign choice in its own right; the EU alternatives on this page are comparable European tools.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on July 2, 2026.

Sources

This record was checked via the vendor's website and legal notice during the full audit of June and July 2026. Source links have been recorded per record since 20 September 2026.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

Security page / trust center
requesttracker.com/security

Provenance of the links above:Vendor-stated

Links checked on September 21, 2026.

Digital sovereignty in ITSM

ITSM: IT Service Management — ticketing, CMDB, asset management. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

Also in this category

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8 European alternatives to Request Tracker — GDPR-compliant & EU-hosted · EU Sovereignty Score